vd8 Privacy Policy

1 Information We Collect

vd8 collects personal data through several channels: directly from you when you register an account or contact support, automatically when you use the platform, and from third parties such as payment processors and identity verification services. The categories of personal data we collect are described below.

1.1 Registration Data

When you create a vd8 account, we collect the following information:

• Full legal name
• Date of birth (to verify you are 18 years of age or older)
• Email address
• Mobile phone number
• Preferred username and encrypted password
• Residential address (required for identity verification)

1.2 Identity Verification (KYC) Data

To comply with our Know Your Customer obligations and to protect the integrity of the platform, we may request copies of identity documents including:

• National Identity Card (NID) issued by the Bangladesh Election Commission
• Valid passport (photo page)
• Birth registration certificate
• Proof of address (utility bill, bank statement dated within 90 days)
• Proof of payment method ownership (e.g., screenshot of bKash or Nagad account showing registered name and number)

KYC documents are processed securely and retained only for as long as required by applicable legal and regulatory obligations. Document images are stored in encrypted form and are accessible only to authorised vd8 compliance staff.

1.3 Transaction Data

We record all financial transactions conducted through the vd8 platform, including deposit amounts, withdrawal requests, payment method details (such as bKash wallet numbers, Nagad account numbers, Rocket mobile banking numbers, and Upay wallet identifiers), transaction timestamps, and transaction status. Full payment card numbers are never stored on vd8 servers; card transactions are processed through tokenised, PCI-DSS-compliant payment gateways.

1.4 Usage and Behavioural Data

When you use vd8, our systems automatically collect technical and behavioural data, including:

• IP address and approximate geographic location (city-level)
• Device type, operating system, and browser version
• Session start and end times
• Pages viewed and features accessed
• Games played, bet amounts, and wagering history
• Clickstream data for platform improvement purposes

1.5 Communications Data

When you contact vd8 via live chat or email, we retain records of those communications. This data is used to resolve your query, improve our support service quality, and — where relevant — to investigate disputes.

2 How We Use Your Data

vd8 processes personal data only for specific, legitimate purposes. The table below sets out the primary purposes for which we use your data and the legal basis on which that processing rests.

2.1 Marketing Communications

vd8 will only send you promotional emails or messages about bonuses, new games, or seasonal offers (such as BPL season promotions or Eid special offers) if you have opted in to receive such communications at the time of registration or through your account settings. You may withdraw your consent and unsubscribe from marketing communications at any time by contacting our support team or using the unsubscribe mechanism in any promotional email.

2.2 Automated Decision-Making

vd8 uses automated systems for fraud detection, responsible gaming monitoring, and bonus eligibility assessment. Where an automated decision has a significant effect on your account (for example, temporary suspension pending a fraud review), you have the right to request human review of that decision by contacting our support team.

3 Data Sharing & Disclosure

vd8 does not sell, rent, or trade personal data. We share data only in the limited circumstances described below, and only to the extent necessary for each stated purpose.

3.1 Payment Processors

To process deposits and withdrawals, vd8 shares relevant transaction data with payment service providers including bKash, Nagad, Rocket, Upay, and card processing partners. These providers receive only the data necessary to execute the specific transaction and are contractually prohibited from using that data for any other purpose.

3.2 Identity Verification Providers

Where vd8 uses third-party KYC or identity verification services to validate the documents you submit, those providers will receive copies of the relevant documents. All such providers are bound by confidentiality obligations and data protection agreements.

3.3 Game Software Providers

Games hosted on the vd8 platform are supplied by third-party studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may receive a player identifier and session token to facilitate game loading and fair-play auditing. They do not receive your full name, contact details, or financial information.

3.4 Law Enforcement and Regulatory Bodies

vd8 may disclose personal data to law enforcement agencies, regulatory authorities, or other competent bodies where required by applicable law, court order, or where we reasonably believe disclosure is necessary to prevent criminal activity, fraud, or harm to persons.

3.5 Business Transfers

In the event that vd8 undergoes a merger, acquisition, or sale of all or part of its assets, personal data held by vd8 may be transferred to the acquiring entity. In such circumstances, we will take reasonable steps to ensure that your data continues to be protected in accordance with this Policy and will provide notice of any material change in how your data is handled.

4 Cookies & Tracking

vd8 uses cookies and similar technologies (such as local storage and session storage) to operate the platform efficiently, maintain your login session, and gather anonymised analytics data to improve the user experience. A cookie is a small text file placed on your device by a website you visit.

4.1 Types of Cookies We Use

4.2 Managing Cookies

You can control and delete cookies through your browser settings. Please note that disabling essential cookies will affect the functionality of the vd8 platform — in particular, you will not be able to remain logged in across pages if session cookies are blocked. Analytics and preference cookies can be disabled without affecting core platform functionality.

4.3 Do Not Track

Some browsers transmit a "Do Not Track" (DNT) signal to websites. vd8 currently does not alter its data collection practices in response to DNT signals, as there is no universally accepted standard for interpreting them. Our analytics data collection is described fully in Section 4.1 above.

5 Data Security

vd8 implements a layered approach to data security, combining technical safeguards, operational procedures, and staff training to protect personal data against unauthorised access, loss, alteration, or disclosure.

5.1 Technical Measures

• SSL/TLS Encryption: All data in transit between your browser and vd8 servers is encrypted using TLS 1.2 or higher.
• Password Hashing: User passwords are stored using a strong, salted hashing algorithm. Plaintext passwords are never stored or transmitted.
• Database Encryption: Sensitive fields in the vd8 database (including identity document data and payment identifiers) are encrypted at rest.
• Access Controls: Access to production systems and personal data is restricted to authorised personnel on a need-to-know basis, enforced through role-based access controls and multi-factor authentication.
• Intrusion Detection: vd8 operates automated monitoring systems to detect and respond to unusual access patterns, attempted breaches, and anomalous account activity.

5.2 Data Breach Response

In the event of a data breach that poses a risk to your personal data, vd8 will take immediate steps to contain the breach, assess its scope, and notify affected users as promptly as practicable. Notification will be delivered to the email address registered on your account and will include a description of the breach, the categories of data affected, and the steps we are taking in response.

6 Data Retention

vd8 retains personal data only for as long as necessary to fulfil the purposes for which it was collected or as required by applicable legal and regulatory obligations. The following general retention periods apply:

Once retention periods have expired, personal data is securely deleted or anonymised so that it can no longer be associated with any individual. Where deletion is not immediately technically feasible (for example, data held in backup archives), the data will be isolated from active processing until deletion is possible.

7 Your Privacy Rights

As a vd8 player, you hold a number of rights with respect to your personal data. vd8 is committed to facilitating the exercise of these rights promptly and transparently. The rights available to you are set out below.

7.1 How to Exercise Your Rights

To exercise any of the rights listed above, please contact the vd8 support team via live chat or by emailing [email protected] with the subject line "Privacy Rights Request". Please include your registered email address and a clear description of the right you wish to exercise. vd8 will respond within 30 days of receiving your request. In complex cases, this period may be extended by a further 30 days, in which case we will notify you of the extension and the reason for it.

vd8 will not charge a fee for the exercise of your privacy rights in standard circumstances. Where requests are manifestly unfounded or excessive (for example, repetitive requests for the same data), vd8 reserves the right to charge a reasonable administrative fee or to decline the request, with written justification provided to you.

8 Contact & Complaints

vd8 takes privacy concerns seriously. If you have a question about this Privacy Policy, wish to exercise a data right, or believe that vd8 has not handled your personal data in accordance with this Policy, we encourage you to contact us in the first instance so that we can investigate and resolve the matter directly.

8.1 Contacting vd8 About Privacy

You can reach our privacy team through the following channels:

• Live Chat: Available 24/7 via the vd8 platform. Average response time: 2–5 minutes.
• Email: [email protected] (plain text — not a clickable link). Please use the subject line "Privacy Inquiry". Average response time: 2–6 hours.

8.2 Complaints

If you are not satisfied with vd8's response to a privacy concern, you have the right to escalate the matter to the relevant data protection authority in your jurisdiction. vd8 will cooperate fully with any such regulatory review process.

8.3 Changes to This Policy

vd8 may update this Privacy Policy from time to time to reflect changes in our data practices, platform features, or applicable legal requirements. The "Last Updated" date at the top of this page will always reflect the date of the most recent revision. Where changes are material, we will notify active account holders by email. We encourage you to review this page periodically. Continued use of vd8 following a policy update constitutes acceptance of the revised Privacy Policy.